To elevate member service standards and compete effectively against national insurance providers, regional health plan Network Health partnered with Cognizant to transform its call center operations. Cognizant software, specifically TriZetto myQNXT, helped the organization build a five-star culture of exceptional member experience by streamlining workflows and modernizing administrative touchpoints. This powerful platform drove stellar results, including consistently fast call response times under thirty seconds, a first-time resolution rate exceeding ninety-three percent, and call center staff attrition dropping below ten percent. Ultimately, Cognizant software empowered the healthcare provider to boost operational excellence, maximize member satisfaction, and establish a thriving competi

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