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Case Study

Nextlink Takes Their Network Management to with FirstWave

Nextlink Takes Their Network Management to with FirstWave

Nextlink Takes Their Network Management to with FirstWave

FirstWave
Pages 8 Pages

Nextlink Internet needed a scalable network-management platform that could go beyond basic alerts by automating troubleshooting, remediation, configuration changes, and operational reporting. FirstWave provided opEvents for automated event diagnostics and remediation, opCharts for detailed dashboards and topology views, opConfig for configuration and compliance management, and Open-AudIT for discovering and assessing devices during acquisitions. These tools reduced mean time to resolution, removed information gaps, simplified large-scale configuration changes, and improved acquisition due diligence. Extensive APIs also connected management, ticketing, and billing systems. Nextlink reports faster outage resolution, fewer subscriber refund requests, greater reliability and stability, better

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