This customer profile describes a large healthcare organization based in Barcelona with around 140,000 employees that faced prolonged delays upgrading its Oracle database from version 12 to 19c. The existing managed services provider was unable to complete the upgrade, causing delays exceeding a year. ITC was engaged to assess the environment and deliver a clear, accelerated roadmap to finish the upgrade within a tight timeframe. Through consulting, migration, implementation, upgrade, and managed services, ITC leveraged deep upgrade expertise and a proven migration track record to complete the transition. The result was a modernized Oracle 19c database environment with improved stability, performance, and long‑term supportability aligned with healthcare operational needs.

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