Case Study

Northwestern Medicine Increases Patient Access Leading to Improved Patient Satisfaction

Northwestern Medicine Increases Patient Access Leading to Improved Patient Satisfaction

Huron Consulting Group partnered with Northwestern Medicine’s medical group leadership to develop and implement a scalable, sustainable appointment scheduling process. Their collaboration increased new patient capacity by 26% at Northwestern Medical Group and 16% at the Regional Medical Group, directly improving patient satisfaction by making scheduling easier and more convenient. Huron’s expertise addressed long wait times and enhanced access, helping Northwestern Medicine better meet consumer demands for immediacy and convenience in healthcare.

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