Newgen Software helped one of the largest Philippine banks automate certificate generation by 90% using its NewgenONE AI-first CCM platform. This solution transformed the bank’s manual, fragmented process for producing deposit-related certificates, such as statements and balance verifications, enabling it to handle around 1 million certificates annually. Newgen’s modern communication system improved efficiency and scalability to meet growing digital demands and customer expectations, streamlining operations and enhancing client experience across the bank’s expansive retail and commercial portfolio.

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