Ping An Insurance, headquartered in Shenzhen, China—a world-leading technology-powered retail financial services group with over 200 million retail customers and 516 million Internet users—rapidly adapted to the 2020 Covid-19 crisis by transitioning thousands of contact center agents to work-from-home using AudioCodes hardware and virtualized SBCs alongside Genesys Engage SIP clients. AudioCodes delivered a highly reliable, secure voice infrastructure in record time, minimizing customer disruptions and ensuring seamless operations for one of the world's largest financial services companies during the pandemic.

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