TotalEnergies Belgium transformed its customer acquisition processes by using Camunda to orchestrate complex, end-to-end workflows across systems and user tasks. Operating in a high-stakes utilities environment, the company needed accurate, efficient, and standardized processes to manage customer onboarding and lifecycle activities. With BPMN modeling, standards-based collaboration, and open orchestration, TotalEnergies increased operational efficiency and process transparency. The transformation delivered a 15% reduction in customer acquisition costs, a 20% increase in conversion rates, and annual savings of around 200,000 euros, while creating a scalable foundation for continued digital innovation.

Join for free to read