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Case Study

Prohealth Medical Group Increases Patient Access, Efficiency and Physician Engagement

Prohealth Medical Group Increases Patient Access, Efficiency and Physician Engagement

Prohealth Medical Group Increases Patient Access, Efficiency and Physician Engagement

Huron Consulting Group
Pages 2 Pages

Huron Consulting Group helped ProHealth Medical Group improve financial and operational performance by increasing patient access and redesigning management and staff structures to transform organizational culture. They implemented workflow and operational process changes, opened additional urgent care sites, and established regional call centers to enhance customer service. This resulted in 2,700 more annual appointment slots, reduced variation in physician practice operations, and increased physician engagement through enhanced governance structures, ultimately strengthening ProHealth’s position in the community and marketplace.​

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