This case study explains how a property management company serving more than 1,700 residents across 90 properties automated over 15,000 annual invoices, letters, and tailored mailings. During peak periods, administrative employees previously spent up to two weeks printing, collating, inserting, applying postage, and submitting communications. Quadient Impress Distribute moved preparation and delivery to a cloud-based workflow. Staff upload documents, while Quadient’s production facility prints, sorts, inserts, posts, or sends them by tracked email. Unique resident codes ensure accurate document matching, and a digital audit trail provides visibility. The solution freed skilled employees for customer service, preserved mailing schedules during remote work, improved accuracy, and enabled hig

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