This case study describes how Pacific Life replaced an outdated mainframe-based customer communications process with Quadient Inspire. Customer service representatives previously created on-demand letters through Microsoft Word, prepared them for mailing, and relied on manual archiving, creating inefficiency and limited document control. Inspire consolidated templates, introduced approved content, automated workflows, versioning, approvals, printing, archiving, and multichannel delivery. Pacific Life reduced its template inventory by two-thirds and saves about five minutes per letter, equivalent to approximately 16 labor hours each day. The platform strengthened branding and compliance, reduced manual effort and print-vendor programming, improved employee productivity, and established a fo

Join for free to read