Verizon, one of the world’s leading providers of technology, communications, information, and entertainment services with a global presence and nearly 130,000 employees, needed new ways of working as it grew from a mobile network provider into a global technology company. Broadcom’s ValueOps VSM helped Verizon embrace value stream management, shifting focus from tracking tasks to measuring value delivered to internal and external customers. By replacing fragmented, manual, spreadsheet-driven processes with integrated, real-time visibility, Verizon realized tangible financial gains, eliminated manual work, and gave people back time—boosting employee satisfaction and engagement across the enterprise.

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