Genesys helped Tata CLiQ enhance its multi-category eCommerce platform by integrating the Genesys Engage™ on-premises solution, providing unmatched scalability, flexibility, and customization. This agile solution supported Tata CLiQ’s strategy of balancing human touch with technology, meeting customer needs efficiently across lifestyle, luxury, and beauty verticals. Genesys enabled faster, more efficient service delivery, empowering Tata CLiQ to rekindle the joy of shopping with a seamless, personalized customer experience that drives business growth.

Join for free to read