This organization operates over one hundred offices, supporting thousands of employees and millions of customers who rely on seamless access to business‑critical applications. Having previously adopted NETSCOUT for data center performance monitoring—crucial during COVID‑era VPN usage—the IT team shifted focus as staff returned to headquarters and remote offices. Ensuring consistent digital experience became vital, especially since regional and remote sites are key to delivering fast, reliable customer service. Maintaining strong application performance across all locations emerged as a primary challenge in supporting post‑pandemic operations.

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