A public administration required a future-ready telecommunications and unified communications platform to replace an outdated TC/UC system and an expiring service provider contract. Supporting ministries, departments, authorities, and their employees, the IT service provider needed a secure, scalable solution capable of serving more than 50,000 telephony users. Through a tender process, a partner was selected to design, roll out, and operate a sustainable TC/UC solution for at least seven years. The focus was on meeting stringent security requirements while streamlining administrative processes such as commissioning, acceptance, and invoicing, ensuring reliable, efficient communication across the entire public sector organization.

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