Royal Orthopaedic Hospital had relied on the same computers for nearly a decade, but frequent hardware failures, malfunctions, and poor customer support created ongoing challenges. Working through a local UK reseller, the hospital received medical computers that proved unreliable, and despite being covered by five-year warranties, repair and support processes were often slow and disruptive. Long turnaround times for servicing equipment negatively affected operational efficiency and user satisfaction. Recognizing the need for a more dependable solution, the hospital began exploring new technology options in late 2019. The organization required hardware that could better support its clinical and administrative workflows while delivering improved reliability, performance, and vendor support.

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