A public sector company that outsourced its ICT operations faced increasing complexity in managing network and unified communications services across commissioning, delivery, inventory, and billing. Multiple tools and systems created numerous interfaces and manual processes, making operations time-consuming and difficult to adapt when changing service providers. To regain control and reduce dependency, the organization sought a centralized service management platform owned by the public sector itself. By implementing a dedicated service portal for ITC services, the company achieved greater transparency, streamlined processes, and simplified service governance. The solution enabled consistent management across the service lifecycle, reduced operational effort, and ensured long-term flexibil

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