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Case Study

Service Provider Lowers MTTR for Customer-Impacting Performance Issues

Service Provider Lowers MTTR for Customer-Impacting Performance Issues

Service Provider Lowers MTTR for Customer-Impacting Performance Issues

NETSCOUT
Pages 3 Pages

This European service provider, a multibillion‑dollar company, delivers broadband and mobile services to millions of consumers and businesses with the help of thousands of employees. Known for strong customer service, they support subscribers throughout the entire lifecycle—from onboarding and billing to outages, repairs, equipment purchases, and installations. To meet these expectations, seamless communication between headquarters, regional offices, data centers, retail sites, and contact centers is essential. Ensuring reliable internal connectivity is just as critical as maintaining high‑quality service for end customers.

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