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Case Study

Siemens Healthineers transforms CX across the globe

Siemens Healthineers transforms CX across the globe

Siemens Healthineers transforms CX across the globe

Cognizant
Pages 4 Pages

To harmonize customer service operations, Cognizant deployed Genesys Cloud CX software, successfully migrating existing infrastructure and onboarding over 2,200 agents globally. This digital transformation empowered agents to efficiently route urgent calls, enabled a rapid transition to remote work, and shortened onboarding timelines for new sites. Furthermore, Cognizant's implementation of a concurrent licensing model reduced operational expenditures and licensure costs significantly. Through expert cloud deployment and agile execution, the platform achieved high service availability and operational excellence while delivering an elevated, unified global customer support experience.

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