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Case Study

Sinch Voice Streamlines Network Monitoring for Thousands of Devices with FirstWave

Sinch Voice Streamlines Network Monitoring for Thousands of Devices with FirstWave

Sinch Voice Streamlines Network Monitoring for Thousands of Devices with FirstWave

FirstWave
Pages 9 Pages

Sinch Voice, whose platform handles more than 300 billion voice minutes annually and over 100 million active phone numbers, needed monitoring that could scale from roughly 500 devices to several thousand without increasing alert fatigue or operating costs. The company adopted FirstWave NMIS for network monitoring, performance visibility, data collection, and customizable alert escalation, alongside opEvents for centralized and proactive event management. The combined platform gives operations teams a single view of network health, aggregates troubleshooting information, integrates with other systems, and prioritizes meaningful alerts. Sinch Voice reports improved reliability and stability, faster response to potential outages, greater customization, reduced event noise, and savings in both

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