Case Study

Spectrum Reach: Improving AR and Data Processing for a More Flexible and Seamless Customer Experience

Spectrum Reach: Improving AR and Data Processing for a More Flexible and Seamless Customer Experience

Pages 3 Pages

This customer success story highlights how SAP, in collaboration with M&S Consulting, empowered Spectrum Reach, the advertising sales business of Charter Communications Inc., to overcome significant operational hurdles. Spectrum Reach sought to create a more efficient, seamless customer experience by consolidating over 11 regional accounts receivable solutions and unifying invoicing. Their challenges also included processing high volumes of media usage and transactional data to support flexible billing options. By implementing SAP Billing and Revenue Innovation Management, SAP Convergent Mediation, SAP Landscape Transformation, and SAP Fiori, Spectrum Reach achieved a modernized accounts receivable solution. This transformation resulted in automated back-office operations, enhanced process

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