A medium-sized sanitary company aimed to optimize staff deployment and spare parts management to improve field service efficiency and customer satisfaction. Around 20 percent of technical assignments could not be completed on the first visit due to missing expertise or unavailable spare parts, resulting in repeat deployments and delays. Stock shortages further increased response times, negatively impacting customer experience. To address these challenges, a process optimization initiative was launched focusing on better planning, transparency, and resource availability. Using a tailored digital solution, field service technicians gained improved access to information on expertise, availability, and spare parts, enabling faster issue resolution, fewer repeat visits, shorter deployment times

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