This retail security case study examined how an office supply retailer deployed 1Kosmos to eliminate social engineering attacks targeting its service desk. After attackers successfully impersonated employees during password reset requests, the company replaced knowledge-based caller verification with government ID validation and biometric selfie matching. The new process used liveness detection and document authentication to verify identities remotely while protecting against deepfake presentation attacks. The deployment required minimal integration and became fully operational within weeks. By shifting identity verification away from service desk agents and into automated biometric workflows, the retailer improved security, accelerated password resets, reduced administrative overhead, and

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