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Streamlining Accounts Receivable: How a Global Manufacturer Improved Payment Speed and Customer Relationships

Streamlining Accounts Receivable: How a Global Manufacturer Improved Payment Speed and Customer Relationships

Streamlining Accounts Receivable: How a Global Manufacturer Improved Payment Speed and Customer Relationships

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2 Pages

This case study explains how a global hearing-aid manufacturer unified accounts receivable operations after a merger left two credit teams using separate ERP systems. Data silos, remote working, inconsistent customer communications, limited digital payment options, and poor collaboration with sales increased DSO and reliance on a collection agency. Quadient AR introduced automated, customizable collection workflows, centralized cloud dashboards, detailed reporting, and a PCI-DSS-compliant customer payment portal supporting ACH, wire transfers, credit cards, recurring payments, and autopay. The company reduced DSO by 27%, with customers paying 18 days faster, eliminated its external collection agency, improved customer relationships, and turned AR into a strategic partner for sales.

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