Arise Virtual Solutions, a leading outsourced customer service provider for major consumer brands, manages over 5,000 self-employed home-based agents across the U.S. and Europe. To maintain excellence, they needed to replace phone support and limited remote tools with a superior solution deployable to thousands remotely. LogMeIn Rescue transformed their operations as a "breath of fresh air," offering responsive, high-quality remote control and support. Service Desk Manager Allen McClure praised its excellent responsiveness, enabling seamless agent assistance, superior client service delivery, and scalable excellence—perfectly aligning with Arise's support standards.

Join for free to read