Case Study

Supporting key sales processes to deliver various internet portals and services to new and current customers

Supporting key sales processes to deliver various internet portals and services to new and current customers

Supporting key sales processes to deliver various internet portals and services to new and current customers

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freenet Group streamlined key sales processes by using Camunda to orchestrate end-to-end workflows for delivering internet portals and services to new and existing customers. As Germany’s largest network-independent telecommunications provider, freenet needed a common language to align business and IT while supporting process-driven development. With BPMN, an open and developer-friendly architecture, and Camunda Cockpit, the company gained transparency across sales processes and improved coordination between teams. The solution enables efficient automation, clearer business–IT feedback loops, and scalable process orchestration that supports consistent customer experiences across freenet’s digital services.

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