This case study describes how Swisscom, Switzerland’s leading telecommunications provider, used the Camunda Platform to automate and modernize the rollout of its next-generation national network. Serving over 10 million customers and employing nearly 20,000 people, Swisscom needed flexible, scalable automation to meet growing demands for performance and reliability. By building modular, reusable workflows with Camunda, the company achieved up to tenfold productivity gains, faster development cycles, and stronger collaboration between business and IT teams. The approach improved alignment, enabled rapid adaptation to change, and helped Swisscom efficiently deliver high-speed, resilient connectivity across the country.

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