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Case Study

Swisscom creates even more inspirational customer experiences using ServiceNow

Swisscom creates even more inspirational customer experiences using ServiceNow

Swisscom creates even more inspirational customer experiences using ServiceNow

ServiceNow
Pages 3 Pages

CUSTOMER STORY Industry: ICT (IT Services & Telecommunications) Location: Bern, Switzerland Size: 19 ,500+ employees Swisscom creates even more inspirational customer experiences using ServiceNow Stop customer portal Overview of every customer Knowledge articles introduced 15K 1 Inspirational experiences as a guiding organisational principle Switzerland’s leading telecom provider Swisscom offers mobile telecommunications, fixed network, Internet, and digital TV solutions for business and residential customers. As one of the country’s largest providers of IT services, Swisscom develops and maintains the country’s wireless and wireline network infrastructure, distributes broadcasting signals, and is also active in the banking, energy, entertainment, advertising, and hea

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