CUSTOMER STORY Industry: Technology Location: Weinheim, Germany Size: 850 employees Syntax centralises and speeds global service delivery for customers and employees Faster project execution Average project planning time due to digital workflows Reduction in customer escalation 90% 4X A leader in managed IT services, Syntax sets out to create a global IT “factory” Syntax is a global leader in managed IT services. The company offers outsourced IT solutions—from managed hosting to application management— across four continents, with offices in China, Germany, Mexico, Slovakia, and the United States. Syntax’s 1,000 employees are perfectly equipped to support the digital needs of modern enterprises, in particular when it comes to the business- critical software on which these

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