TD Bank Uses NICE to Balance Self-Service Scheduling and Business Needs While Saving Millions Every Year
TD Bank Uses NICE to Balance Self-Service Scheduling and Business Needs While Saving Millions Every Year
3 PagesNice helped TD Bank optimize its contact center operations by implementing Employee Engagement Manager (EEM), Workforce Management (WFM), and Value Realization Services (VRS). This unified platform eliminated manual scheduling processes, integrated multiple business functions, and enhanced productivity for 15,000 agents across 65 business lines. Nice’s solutions enabled TD Bank to balance self-service scheduling with business needs, introduce flexible scheduling and voluntary time off programs, and save millions annually while improving overall workforce management efficiency.
