Case Study

Telus® Leveraging the Cloud Environment to Improve Operational Efficiency and the Customer Experience

Telus® Leveraging the Cloud Environment to Improve Operational Efficiency and the Customer Experience

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Case Study ON THE NICE SOLUTION ON THE NICE SOLUTION ABOUT TELUS® TELUS (TSX: T , NYSE: TU) is Canada’s fastest -growing national telecommunications company, with $11.4 billion of annual revenue and 13.3 million customer connections, including 7 .8 million wireless subscribers, 3.3 million wireline network access lines, 1.4 million Internet subscribers and 815,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video. For more information about TELUS, please visit telus.com. CUSTOMER PROFILE Telecommunications WEBSITE www.telus.com LOCATION Canada, United States, Philippines, Central America, Eastern

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