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Tethr and Deepgram Partner to Unlock Valuable Customer Insights Hidden Within Voice Data

Tethr and Deepgram Partner to Unlock Valuable Customer Insights Hidden Within Voice Data

Tethr and Deepgram Partner to Unlock Valuable Customer Insights Hidden Within Voice Data

Deepgram
Pages 3 Pages

Tethr’s conversation intelligence platform analyzes voice-of-customer data to surface actionable CX insights. However, accurate transcription of industry-specific terminology and product names was essential. Deepgram’s customizable ASR models delivered improved accuracy, faster processing, and scalable performance. By outsourcing transcription to Deepgram, Tethr focuses on NLP and AI-driven analytics while reducing false positives and enabling real-time transcription capabilities. The partnership strengthens Tethr’s ability to turn unstructured voice data into contextual business insights across sales, product, and customer experience teams.

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