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Case Study

The Italian Embassy in Madrid improves the efficiency of citizen services

The Italian Embassy in Madrid improves the efficiency of citizen services

The Italian Embassy in Madrid improves the efficiency of citizen services

Iron Mountain
Pages 2 Pages

The Italian Embassy in Madrid needed to modernize how it manages citizen‑service records, which were stored as over 4,500 meters of paper spread across multiple buildings, slowing responses and tying up valuable office space. Iron Mountain’s records‑management software helped by prioritizing, collecting, indexing, and securely storing these files off‑site, while enabling fast, trackable retrieval. This reduced time spent searching for documents, improved space utilization, and strengthened governance and compliance, giving the Embassy a trusted, secure foundation for efficient, reliable citizen services.

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