This case study describes how a large food service retail chain operator in Chicago with around 150,000 employees addressed risks caused by uncontrolled automation initiatives. As the largest fast‑food restaurant chain in Latin America and the Caribbean, the company discovered that multiple business units had implemented robotic process automation solutions independently, without IT oversight. This created security gaps, governance issues, and potential system vulnerabilities. To resolve this, the organization partnered with ITC to centralize and standardize its RPA strategy. ITC provided consulting and solution implementation, bringing automation under a secure IT framework. The result was improved governance, reduced risk, better system control, and a scalable automation foundation align

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