A top mortgage servicer faced excessive operational costs due to the high volume of printed statements sent to their two million homeowners. Traditional email campaigns were ineffective at driving digital adoption, resulting in significant expenses for every physical mailing. Ushur transformed this process by implementing highly effective digital communication strategies that encouraged customers to switch to paperless billing. By automating these outreach efforts with intuitive, mobile-friendly engagement, the software successfully shifted customer behavior at scale. This initiative resulted in a remarkable 150% increase in conversion, drastically reducing printing and postage costs while simultaneously modernizing the servicer's engagement model to better meet customer needs.

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