Case Study

Torrens University Delivers Frictionless Experiences to Keep Students Engaged

Torrens University Delivers Frictionless Experiences to Keep Students Engaged

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Torrens University streamlined its contact center operations by implementing NICE CXone, consolidating multiple telephony and technology systems into a single, scalable platform. NICE enabled the university to deliver seamless, frictionless experiences for over 24,000 students across campuses in Australia, New Zealand, and China. This centralized solution empowered Torrens University to adapt to evolving student needs, improve agent efficiency, and enhance overall customer experience, supporting its rapid growth and future-ready engagement strategy with a team of 165 agents.

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