Serving a population of over 26,000 students, pursuing degrees in 90 different majors, is no small task. There’s a lot of information that’s needed, consumed, and disseminated every day.At this public university in California, students turn to the registrar’s office for information about their enrollment, their academic and financial records, and their class schedules. Addressing the questions of the large and varied population is impossible without a little behind the scenes automation. The registrar’s office chose [24]7 Answers, with its natural language understanding (NLU) capabilities, to ensure students quickly get right to the information they need when they are searching on line.

Join for free to read