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Case Study

Training games drive 47% more engagement for U.S. financial services company

Training games drive 47% more engagement for U.S. financial services company

Training games drive 47% more engagement for U.S. financial services company

Unboxed Technology
Pages 4 Pages

A leading U.S. financial services company with over 15,000 employees partnered with Unboxed Technology to find a more engaging way to train merchant partners. Unboxed Technology's custom software solved this challenge by implementing professional, branded training games that drove active learning. This gamified technology enabled merchants to master credit and finance basics, reduce risk, and improve customer experiences. The software also provided crucial insights into merchant knowledge gaps. Ultimately, Unboxed's platform sparked a 47% increase in merchant engagement and a 20% boost in knowledge transfer, leaving the Associate Vice President of Merchant Training thrilled with the results.

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