A federal agency responsible for preserving natural and cultural resources faced challenges maintaining effective training programs after the pandemic halted many in-person courses. Traditional classroom training required travel, was costly, and limited participation to select groups at infrequent intervals. As a result, access to critical foundational learning was restricted. The agency needed to redesign its instructional approach to better meet the needs of a broader audience while improving accessibility and scalability. These limitations highlighted the need for more flexible, cost-efficient, and widely accessible training solutions to ensure continuous learning and knowledge transfer across the organization.

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