TRANSFORMING THE DNA OF YOUR CUSTOMER SERVICE TEAM A DIGITAL ASSISTANT FOR THE SHARED INBOXCONTENTS About This Ebook ........................................................................................... Page 3 Introduction ................................................................................................... Page 4 Examining Traditional Shared Inboxes ........................................................... Page 6 Benefits of a Digital Assistant. ....................................................................... Page 8 How It Works................................................................................................ Page 10 Success Story: Palmer Holland ................................................................... Page 16 Conclusion ..........

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