Case Study

Transforming the Patient Experience: AN ACADEMIC HEALTH SYSTEM’S JOURNEY TO EXCELLENCE

Transforming the Patient Experience: AN ACADEMIC HEALTH SYSTEM’S JOURNEY TO EXCELLENCE

Huron Consulting Group helped a large academic health system transform and sustain excellence in patient care and experience by implementing a leadership framework that aligned goals, behaviors, and processes across the organization. They expanded improvements from inpatient settings to specialty departments and emergency care, improving throughput and safety through structured huddles and leadership engagement. Huron introduced ongoing learning initiatives with customized training cohorts and virtual experiential learning, along with physician engagement committees, which together enhanced patient safety, quality, and satisfaction.

Join for free to read