Travers Smith partnered with BA Insight to overcome challenges caused by fragmented systems and poor search functionality. By integrating with SharePoint, they created TotalSearch—a unified enterprise search solution enabling access to emails, file shares, intranet, and external resources like Practical Law. Staff can now filter by client, date, or topic to quickly find relevant documents. Developed collaboratively by legal and IT teams, TotalSearch significantly improved efficiency and is now expanding to intranet portals and dashboards. The firm sees growing ROI and plans to eventually extend curated content to clients via extranets.

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