Huron Consulting Group partnered with University of Wisconsin Hospitals and Clinics (UW Health) to redesign specialty care and improve patient access and operations. They worked with multidisciplinary teams to implement a patient-centric access operating model, including scheduling decision tree design, scheduler centralization, template optimization, and workforce alignment. Huron leveraged electronic health record functionality to maximize first call resolution, reduce appointment wait times, and increase operational efficiency. This initiative enhanced patient experience, improved employee engagement, and maximized financial performance across UW Health’s ambulatory specialty care services.

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