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Case Study

Uptime and Seamless Communication for Britain’s Telecommunications Leader

Uptime and Seamless Communication for Britain’s Telecommunications Leader

Uptime and Seamless Communication for Britain’s Telecommunications Leader

xMatters
Pages 4 Pages

xMatters software modernized incident response for O2, Britain's telecommunications leader, by automating targeted communications that slashed time spent sending messages by 88% and engaging stakeholders by 85%, reducing incident engagement to just three minutes. It protected against service disruptions, built remarkable customer experiences, and ensured seamless connectivity during system failures. "If our systems fail, xMatters dramatically improves our ability to send targeted messages," said George Guthrie, Major Incident Lead. This transformed O2's operations, upholding critical UK infrastructure reliability.

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