Organizations adopting modern unified communications solutions often struggle with user acceptance if employees are not properly guided through new ways of working. While tools such as chat, presence, voice and video conferencing, and file sharing promise more efficient collaboration, their benefits are not always clear to users from the outset. Without early engagement and explanation, adoption remains low, goals for improved communication are missed, and employee dissatisfaction can increase rather than decrease. To address this, a structured user adoption approach was introduced that embedded change management into the UCC rollout itself. By clearly communicating benefits, supporting users throughout the transition, and focusing on practical value, the organization ensured employees mov

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