A manufacturer of printers, fax machines, copiers, and scanners aimed to improve sales productivity by streamlining the renewal of standard maintenance contracts. Although extensions typically involved only minor updates to devices, the renewal process was time‑consuming, often requiring multiple visits, revised offers, and lengthy coordination every two to three years. To simplify and accelerate this process, a video solution combined with digital signatures was introduced within the contact center. Sales teams could discuss contract renewals directly with customers via video and finalize agreements immediately using e‑signatures. This reduced process steps, shortened sales cycles, minimized travel and administrative effort, and enabled faster, more efficient contract renewals with a bett

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