The Organisation Established in 1864, Matthew Algie is the UK's leading independent coffee roaster and serves the United Kingdom and the Republic of Ireland. Customers include Marks and Spencer cafes and restaurants, as well as the House of Commons, Gleneagles Hotel and numerous establishments nationwide. They are coffee partners with some of the biggest names on the High Street, espresso bars, and top hotels throughout the UK and Ireland. They service and maintain coffee machines and offer 24 hour service support 365 days a year. They run coffee schools in Glasgow, London and Dublin where their training teams illustrate how to extract, steam, and serve coffee, supported by a mobile training team. The Challenge The business operates a team of 20 trainers, 40 engineers and 25

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