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Waitrose Drives 66.8% Engagement Lift Using AI Experience

Waitrose Drives 66.8% Engagement Lift Using AI
Experience

Waitrose Drives 66.8% Engagement Lift Using AI Experience

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4 Pages

Waitrose, a renowned UK-based grocer celebrated for its high-quality products and immersive in-store service, partnered with Monetate to extend that same level of personalized care to its online customers. By leveraging Monetate’s AI-driven personalization software, the company successfully bridged the gap between its physical shops and digital platforms, delivering tailored shopping experiences that resonate with individual needs. This strategic implementation resulted in a significant 66.8% lift in customer engagement. Ultimately, Monetate’s technology empowered Waitrose to maintain its reputation for excellence in the digital space, fostering deeper connections with its global audience through highly relevant, inspired, and individualized online interactions.

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