Which? transitioned to a managed contact centre support service powered by Cinos software, which assessed existing infrastructure and delivered recommendations for a robust, reliable platform. Cinos enhanced the system with proactive monitoring, automated alert remediation, and intuitive tools that cultivated IT team skills and confidence, enabling seamless value extraction. This multi-layered approach freed the Which? IT team from maintenance burdens, providing active technical oversight and empowering them to focus on strategic priorities while ensuring uninterrupted, high-performance contact centre operations.

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