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Case Study

XL Axiata achieves a 42% increase in feature adoption by implementing Netcore’s no-code Product Experience platform

XL Axiata achieves a 42% increase in feature adoption by implementing Netcore’s no-code Product Experience platform

XL Axiata achieves a 42% increase in feature adoption by implementing Netcore’s no-code Product Experience platform

Netcore
Pages 12 Pages

XL Axiata, one of Indonesia’s leading telecommunications providers and the country’s first private cellular operator, sought to improve user engagement and increase adoption of key app features across its large digital customer base. With more than 10 million Android installs and over 3 million iOS installs, the company aimed to optimize every stage of the customer journey, including onboarding, feature discovery, engagement, and retention. To achieve this, XL Axiata implemented Netcore’s no-code Product Experience platform, enabling it to create personalized in-app experiences and guide users more effectively without requiring extensive development resources. By delivering targeted user journeys and improving product interactions, the company successfully increased feature adoption by 42%

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