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10 KPIs for the Digital Workplace (2025 edition)

10 KPIs for the Digital Workplace (2025 edition)

Pendo
Pages 24 Pages

This ebook outlines ten essential KPIs for measuring the effectiveness of workplace software experiences. It groups metrics around increasing revenue, reducing risk, and cutting costs, showing how these goals intersect. The guide explains KPIs such as workflow productivity, process adoption, compliance rate, and total cost of ownership, along with practical actions for improving each. It positions optimized software experiences as a strategic lever for IT and operations leaders navigating rising complexity and AI-driven change.

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